Pricing
One request is one customer asked about one job, however many emails or texts it takes. Plans are sized by jobs a month, not by features you will never open.
Collect reviews in person.
$29/ mo
billed monthly
Start with StarterAsk after every job.
$59/ mo
billed monthly
Start with GrowthRun it hands-off and prove it.
$99/ mo
billed monthly
Start with ProTrial: 14 days, 25 requests, everything in Pro, no card. Need more than 1,000 a month or more than one location? Email support@sparkback.app.
See it in 60 seconds
Plan finder
Count every customer you would want to ask. Scans do not count, only requests we send.
Want texts? Then Pro, whatever the volume.
Our pick for about 200 jobs
Growth$59/ mo
Estimate assumes 4 in 10 customers respond and 3 of every 4 who respond are happy. Your own numbers replace it from day one.
Start free on GrowthTrust
Fourteen days on Pro with real requests. We ask for a card only when you pick a plan.
Cancel in one click from Billing. Customers, requests and feedback export as CSV.
Quiet hours kept, STOP honored instantly, and your consent record kept for you.
Nobody is blocked from reviewing and nobody is paid for a public review. Unhappy customers get a private channel first, that is all.
Limited to the first 20 businesses. In return we ask for an honest case study after 90 days, and your feedback shapes what we build next.
Add-ons
Every add-on turns on from Billing. Nothing is added without you.
$10per 100-pack
Added when you run out, up to a monthly ceiling you set. Nothing is added without you.
Growth and Pro
$5per user a month
A second tech or an office manager, each with their own login.
Starter and Growth. Pro is unlimited.
$49one-time
Stickers, a counter tent and a truck decal with your code.
All plans
$149one-time
Spark N Code sets up your page, customers and first sequence.
All plans. Free with Pro annual.
$19a month
RoadmapA draft reply to every piece of private feedback, ready for you to edit.
Growth and Pro
$19per location a month
RoadmapAnother location under the same login.
Pro
Compare plans
Plans nest: everything in Starter is in Growth, everything in Growth is in Pro.
| Feature | Starter$29/mo | Growth$59/mo | Pro$99/mo |
|---|---|---|---|
| Users and requests | |||
| Users | 1 | 3 | Unlimited |
| Requests a month | None | 300 | 1,000 |
| QR scans and link taps | Unlimited | Unlimited | Unlimited |
| Extra 100-pack of requests | Not included | $10 | $10 |
| Channels | |||
| Email requests | Not included | Included | Included |
| Text requests | Not included | Not included | Included |
| Quiet hours and STOP handled | Not included | Not included | Included |
| Texts under your own business name and number | Not included | Not included | Included |
| Review page | |||
| QR code, routing, theme presets | Included | Included | Included |
| Custom colors, your own words, Spanish | Not included | Included | Included |
| Background photo | Not included | Not included | Included |
| No Sparkback branding | Not included | Not included | Included |
| Your own domain | Not included | Not included | Included |
| Inbox | |||
| Read feedback, internal notes | Included | Included | Included |
| Reply by email | Not included | Included | Included |
| Assign to teammates | Not included | Included | Included |
| Customers | |||
| Add customers by hand | Not included | Included | Included |
| CSV import with consent | Not included | Included | Included |
| Sequences | |||
| Follow-up sequences | Not included | One, editable | Unlimited |
| Integrations | |||
| Zapier, Make, webhook | Not included | Included | Included |
| ServiceTitan and Jobber native (coming soon) | Not included | Not included | Included |
| API | Not included | Not included | Included |
| Analytics | |||
| Home: scans, sent to Google, private feedback, sentiment | Included | Included | Included |
| Analytics page and satisfaction score | Not included | Included | Included |
| Google review count tracking | Not included | Included | Included |
| CSV export | Not included | Included | Included |
| Trend and period compare | Not included | Not included | Included |
| By source, step, tag and technician | Not included | Not included | Included |
| Custom date ranges | Not included | Not included | Included |
| Monthly results report | Not included | Not included | Included |
| Instant text alert on unhappy feedback | Not included | Not included | Included |
| Support | |||
| Support | Priority | ||
| Free setup call | Not included | Not included | Included |
| Done-for-you setup | $149 | $149 | Discounted |
The math
A one-star review sits on your Google profile for years. Catching one unhappy customer before they post, and fixing it, is worth more than a year of Growth. Any reviews you gain on top are the upside.
Pricing questions
Something else?
Email support@sparkback.app. A person answers within a business day.
14 days free on Pro · no card
Fourteen days on Pro, no card. See exactly what your customers get before you pick a plan.